• Provide functional and technical support to customer across regions in multi-shift mode.
• Develop an in-depth functional know-how and work flows of the product.
• Develop sound technical and architectural understanding of the product.
• Develop a customer centric approach and ability to multi-task.
• Log issues into tracking system and monitor through to closure
• Review and research of issues that arise.
• Pro-active communication of the status of those issues with the clients
• Coordinate with Product Engineering and development teams in analyzing complex product issues.
• Work in close co-ordination with PS, Development and hosting support teams.
• Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.
Eligibility : B.Tech/B.E
Experience : 1-2 Years
Location : Pune
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
• 1 – 2 years of industry experience in providing application/technical support
• Excellent problem solving capability, thinking and Analytical Abilities
• Working knowledge of Windows 2008 and SQL Server 2005/2008
• Basic SQL query writing and understanding
• Knowledge of Stored Procedures, Triggers, Schema and Views
• Knowledge of Indexing, Database Roles and User Policies
• Excellent interpersonal and communication skills (verbal and written both)
• Ability to build and maintain strong client relationships
• Energetic and Enthusiastic
• Teamwork and partnering abilities
• Eye for details and accuracy
• Knowledge of one or more of matching and reconciliation applications
• Any technical certifications would be an added advantage