Misys is hiring FRESHERS for Support Consultant Associate profile
Candidates should be from Engineering, BSc (IT), MSc (IT) – preferred, MCA – preferred
Functional Domain: Treasury & Capital Markets
Should have working experience in : C#, .Net Framework, RDBMS, VB, MS Access, SQL query
Should be familiar with Trouble shooting techniques such as windows event viewer, debug view, Appsight recorder
Prior work experience in supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage)
Should be very good at analytical and problem solving skills.
Any certifications will be a plus.
Good oral and written communication skills
Aspires to learn, Fast learner
LOCATION : Bangalore
QUALIFICATION : B.E/B.Tech/M.Sc/B.Sc/MCA
EXPERIENCE : 0-2 Years
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Learn Product in depth (functional and technical)
Analyze technical and functional cases and provide quality resolution in accordance with agreed customer metrics
Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end.
Work as part of a team to resolve client issues affecting the product
Engage with our internal and external customers to resolve issues
Engage with peers in other product groups to resolve issues that span multiple products
Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, treasury, trading and risk solutions available on the market. With 1,800 customers in 120 countries our team of domain experts and partners has an unparalleled ability to address industry requirements at both a global and local level.Misys was formed by the merger of Misys with Turaz, which includes the award-winning Kondor+ product line. Combined they are able to address all customer requirements across both the banking and trading book businesses. Misys is the trusted partner that financial services organizations turn to for help solving their most complex problems.
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