. Ensure sound understanding of the Standard Operating Procedure. Analyze cases and apply resolutions methods as per SOP guidelines
. Manage case inventory & ageing as per pending guidelines
. Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
. Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
. Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
. Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
. Complete the assigned trainings in time
1. Graduate in Commerce (Prefered) or Graduate in any stream 0-2 Years
2. Good written and verbal communication skills
3. Adaptability to change
4. Aptitude for research & analysis
5. Attention to detail
6. Ability to work as a team
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Bangalore
Qualification : Any Gradudate
Company Name : JPMorgan Chase & Co
Company Address : NA
Company Profile : JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
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