The candidate should be a graduate in any stream under any recognized university.
Should have the ability to work under pressure and deliver within limited timescales, whilst maintaining quality
Should have the ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
Must have strong interpersonal skills & good customer service skills
Good communication skills, both verbal and written
Should possess strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills.
LOCATION : Kolkata
QUALIFICATION : Any Graduates
EXPERIENCE : Freshers
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
The analyst is responsible for processing and/or providing application end user support.
The support environment may be multi-site with extensive systems utilizing a wide variety of applications used by the HSBC group.
This role primarily adheres to Application Support processes and procedures in order to provide a high quality service to users.
The analyst processes requests and resolves these to the required standard and within the levels defined in the Service Agreement.
The individual(s) will be an extension of the Right Onshore Service Configuration Management team.
HSBC is one of the world’s largest banking and financial services organizations. HSBC is an old company with a very young brand identity. It is only since 1998 that HSBC has operated under a single brand name combined with the graphic hexagon logo. With around 6,900 offices in both established and faster-growing markets, the aim of HSBC is to connecting customers to opportunities, enabling businesses to thrive and economies to prosper and, ultimately, helping people to fulfill their hopes and realize their ambitions.
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