Getty Images hiring Customer Service Associate – Any Degree Graduate

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Candidates should be any degree graduate from a recognized university.
One year in a customer service or related administrative role preferred.
Should have strong interpersonal, organizational and communication skills and strong attention to detail.

Strong customer service skills, and the ability to build and maintain relationships via telephone and email.
Proficient Computer literacy (Internet, Microsoft Office Suite including Word, Excel, Outlook, etc.).
Should possess fluent written and spoken English.
Having experience with CRM system such as MS Dynamics or Sales Force preferred

QUALIFICATION CRITERIA

LOCATION : Mumbai

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QUALIFICATION : Any degree graduate

EXPERIENCE : Freshers/1 Year

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

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As a Customer Service Associate , the person is responsible for providing service to inbound customer queries that are sales or service related and administrative assistance and general support to the sales team.
The person use various computer systems for entering and tracking invoices and sales data.
This position may answer general customer inquiries and resolve problems in a manner that enhances the overall customer relationship.
Services customers on telephone and via email
Processes, tracks, and manages quotes and invoices and internal reports in a timely and accurate manner through the use of various computer systems.
Communicates problems with quote and invoice processing in a proactive manner, escalating the issues as required.
Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries if required
Handles customer requests for service related to password resets, download issues, technical questions, etc..

COMPANY PROFILE

Getty Images is one of the world’s leading creator and distributor of visual content and the first place creative professionals turn to discover, purchase and manage imagery. The company’s award winning photographers and imagery help customers create inspiring work which appears every day in the world’s most influential newspapers, magazines, advertising campaigns, films, television programs, books and Web sites. Headquartered in Seattle, WA and serving customers in more than 100 countries, Getty Images believes in the power of imagery to drive positive change, educate, inform, and entertain.

 

 

 

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