Ensures delivery and management of the end-to-end technical support service.
Performs operational support for server hardware and platform software.
Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly. Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups.
Communicates effectively with customers to ensure problems are understood and resolved.
Maintains support documentation and asset and configuration data repositories.
QUALIFICATION CRITERIA
Location : Hyderabad
Experience : 0 to 1 year
Qualification : B.Tech/B.E.
COMPANY PROFILE
Computer Sciences Corporation (CSC) is an American multinational corporation that provides information technology (IT) services and professional services. Headquartered in Falls Church, Virginia, USA. CSC was founded in April 1959 by Roy Nutt, Fletcher Jones and Bob Patrick. Their goal then was to provide programming tools such as assemblers and compilers. Jones, who ran the business and marketing, obtained a contract from Honeywell that made the business profitable and respected within the industry.
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