1. Handle incoming customer calls and cases for Allscripts Sunrise Application.
2. Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
. Troubleshooting at customer site if necessary.
. Supplement implementation team efforts as needed.
. Use product specific diagnostic tools and techniques to resolve customer issues.
. Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
. Replicate issues, document results and present issue resolution to customers.
. Work with Product Development Teams to troubleshoot software.
Location : Pune
Experience : 0 to 1 yrs
Education : (UG – B.Tech/B.E. – Any Specialization) AND (PG – M.Sc – Any Specialization, MCA – Computers, M.Tech – Any Specialization) AND ( Doctorate – Doctorate Not Required)
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Must Have Skills:-
BE Fresher (Comp Sc or IT) or MCA (2012 & 2013 passouts only)
Allscripts is a leading provider of Healthcare IT, listed on the NASDAQ stock exchange (MDRX) and headquartered in Chicago, IL. Allscripts is located in eight major cities across the USA and has a total of 15 locations worldwide including India, Canada, Singapore, Australia and UK.
Allscripts has more than 7,000 team members across the globe, including about 2000 team members in India working at three of our offices in Pune, Bangalore and Baroda.
Walkin Date : 13th July, Saturday 2013
Timing : 9 am to 12 pm
Wing 4 – 1st Floor,
EON IT Park, Kharadi Pune – 14.
|Submit your Resume|
|Logic Puzzles for you|
|Latest Walkins across India|